Ryanair has stated that while they’re still refining refunds, they’ve obtained a large backlog due to the social distancing procedures in location and stated some customers will not get their money back until ‘this crisis is over’.

A Ryanair speaker informed the Mirror: “For any type of terminated flight, Ryanair is offering consumers all of the choices set out under EU policies, consisting of totally free actions as well as reimbursements in the kind of money or vouchers.

“Customers that choose not to approve a cost-free relocation or coupon will be refunded in due program, once this unmatched situation is over.

Ryanair has claimed that while they’re still processing refunds, they’ve obtained a big backlog due to the social distancing steps in area and also said some customers will not get their cash back till ‘this situation is over’.

On social media, one dissatisfied customer said: “So @Ryanair have decided to offer me a voucher despite me being in a line for a reimbursement for a month!

A Ryanair spokesperson informed the Mirror: “For any cancelled flight, Ryanair is offering customers all of the options set out under EU laws, consisting of cost-free steps as well as refunds in the form of cash or vouchers.

“Customers that pick not to accept a complimentary step or coupon will certainly be reimbursed in due training course, as soon as this extraordinary situation is over.

On social media, one unhappy customer said: “So @Ryanair have decided to give me a voucher despite me being in a queue for a refund for a month! And if I want to get a proper refund I need to wait online to speak to a chatbot, which is only available during the day. Give me my money back.”

Another shared a photograph of the frequently asked questions page of Ryanair’s website, writing: “What nonsense is this? @Ryanair – four weeks after I’ve already requested a refund, you’re telling me I’m not entitled to my own money?”

A third said: “Scandalous behavior and attitude from @Ryanair. Applied for a refund 5 weeks ago for flights that were cancelled and got 3 emails back asking to bear with them as they were overwhelmed with requests. (Fair enough) They then send an email today offering a travel voucher.”

An email sent to customers by Ryanair reads: “Please note that as our customer care agents are required to work from home to limit the spread of Covid-19 virus, payment security restrictions prevent us from processing refunds as quickly as we would like to.”

A Ryanair spokesperson told the Mirror: “For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including free moves and refunds in the form of cash or vouchers.

“The process time for cash refunds is taking longer due to the fact we are having to process 10 times the usual volume and have fewer staff available due to social distancing measures.

“Ryanair is offering vouchers and free moves as these are automated and would give customers an alternative.

“Customers who choose not to accept a free move or voucher will be refunded in due course, once this unprecedented crisis is over.

“We apologise for any inconvenience this may cause and we thank our customers for bearing with us.”